Toronto Church of Christ/Milestone Ministries
ACCESSIBILITY POLICY STATEMENT
Purpose and Scope
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is Provincial Legislation with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to services, facilities, employment, buildings, structures and premises.
Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" came into force on January 1, 2008 and applies to all employees as of January 1, 2012. This regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide services to members of the public or other third parties.
This policy is in accordance with the Accessibility Standards for Customer Service Ontario Regulation 429/07 and addresses the following:
The use of assistive devices by persons with disabilities The use of service animals by persons with disabilities The use of support persons by persons with disabilities Notice of temporary disruptions in services and facilities Staff & Volunteer training
Feedback regarding the provision and services to persons with disabilities Notice of availability and format of documents and meetings
This Policy applies to all members of the Toronto Church of Christ/Milestone Ministries church community. The Church community includes employees and volunteers at the church, members of the Board, members of standing and ad hoc committees established by the church, congregation members, contractors, service providers, and visitors, including invitees, guests or persons who have no ongoing connection to the Church but who use Church facilities .
The mission of The Toronto Church of Christ/Milestone Ministries is:
“To demonstrate the full extent of Christ’s love by bringing relief to the suffering and salvation to as many as possible.”
In fulfilling our Mission, The Toronto Church of Christ/Milestone Ministries strives at all times to provide its Services in a way that respects the dignity and independence of all people, including those with visible and non-visible disabilities. We are also committed to giving people with disabilities the same opportunity to access our Services and allowing them to benefit from the same Services, in the same place and in a similar way as other individuals.
Toronto Church of Christ/Milestone Ministries
Accessible Customer Service Plan
The Toronto Church of Christ/Milestone Ministries is committed to excellence in serving all members and/or guests, including people with disabilities, in a way that respects the dignity and independence of people with disabilities.
We are also committed to giving people with disabilities the same opportunity to access our Services and allowing them to benefit from the same Services, in the same place and in a similar way as other individuals.
We will ensure that our staff are trained and familiar with various assistive devices that we have on site or that we provide that may be used by members and/or guests with disabilities while accessing our worship services. Furthermore, assistive devices belonging to individuals will be permitted and/or accommodated.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Toronto Church of Christ/Milestone Ministries will notify members and/or guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The Toronto Church of Christ/Milestone Ministries will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.
Individuals in the following positions will be trained include all ministry staff, administrative staff, volunteer ushers and child & youth program volunteers. This training will be provided to staff within 90 days of the date of hiring. Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• The Toronto Church of Christ/Milestone Ministries’ plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or
require the assistance of a service animal or a support person
• How to use any equipment or devices that may help any person(s) with
disabilities when accessing services or programs offered by the Toronto Church
of Christ/Milestone Ministries.
• What to do if a person with a disability is having difficulty in accessing the Toronto Church of Christ/Milestone Ministries’ goods and services
• Toronto Church of Christ/Milestone Ministries’ policies, practices and procedures relating to the customer service standard.
Applicable staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Members and/or guests who wish to provide feedback on the way the Toronto Church of Christ/Milestone Ministries provides goods and services to people with disabilities can contact via email at firstname.lastname@example.org.
All feedback, including complaints, will be directed to a member of the Board of Directors who is responsible for oversight in the development and compliance with the Toronto Church of Christ/Milestone Ministries’ accessibility policies.
Members and/or guests can expect to hear back within 14 days or less, if requested.
Notice of availability
The Toronto Church of Christ/Milestone Ministries will notify the public that our policies are available on our website.
We will make every effort to make information we provide to the public available in a more accessible format upon request by individuals who require it.
Modifications to this or other policies
Any policy of the Toronto Church of Christ/Milestone Ministries that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.